I’m really pleased to welcome Coach Karen Brown who is my guest blogger who talks about when tech goes wrong!

Karen Brown is a Book Mentor, Author of over 100 books on Amazon, and has recently set up Grey Mouse Publishing to help coaches, consultants, and entrepreneurs write and publish their own books with assistance.

If you’re thinking about writing a book, then schedule a coffee with Karen and see if her 4 step process could help you go from Expert to Authority.

I’ve been so lucky to experience Karen’s 5-day book challenge that she runs a couple of times a year. She’s also active on Facebook and Linked In. I’d suggest you contact her if you are at that place where you want to create your own book, or maybe want to create a journal both of which she does as well as shows you how to get them uploaded to Amazon. She can take you step by step through the process from concept to published, and her Book Challenge fills up fast!

Karen also knows a thing or two about tech having created her own website and member vault so she’s certainly not a tech wallflower. However, even some of us with a bit of tech know-how get stuck as sometimes things just do go wrong, so here are her tips on how to deal with Zoom gremlins!

When tech goes wrong!

I love tech stuff and I consider myself a bit of a techie. Not a full-blown techie that can re-programme a computer or hack, but someone who can navigate and troubleshoot the systems that I’m familiar with.

So, last weekend, when I couldn’t get into zoom for a call I had scheduled, I was a little bit (i.e. a LOT) dismayed.

Here’s the thing.

I use 2Factor Authentication quite a lot. It’s there as a layer of protection against hackers, who have techie skills beyond my realm.

However, for some reason, when I tried to log in, it wouldn’t send me the text message with the one-time code to access my account. I had a call scheduled, people waiting to get in, and I couldn’t access the account.


Top tip #1

Whenever I have what I would consider a customer service issue, I always head to Twitter and contact the service provider there. Nine times out of 10, the service is monitored and even if they can’t help, they can point you in the right direction.

Unfortunately, the Zoom account wasn’t monitored over the weekend, so it wasn’t until the Tuesday that they responded, by which time, the problem had been resolved.

So how did I get it sorted in the end?

Top tip #2

Well, I tried the help and contact us pages on the Zoom website to no avail, however, I knew that whatever company you deal with, their sales team will always be available. So I messaged the sales team, who forwarded me the correct email address to report fault, something that I had been unable to find myself, as it had been well-hidden!

Note to Zoom: not every problem can be solved by a pre-programmed bot!!!

Once I was able to explain the problem, they were able to help, but it did take a live person to do so.

And the moral of the story?

Tech is great until it isn’t and when you need help. If their support desk is less than helpful, then try social media, and if that doesn’t work, the sales team will.

Connect with Karen

If you’d like to connect with Karen to talk about how she can help you create your own self-published books and journals drop by for a virtual coffee with her by going here.


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